I know i’ve been lashing out on hospitals a lot off late. Its only because I’ve had to deal with them and they’ve been driving me crazy!
– The medical profession has been held in very high esteem since time immemorial. But right now, its probably the most lucrative business. Let’s not kid ourselves about it. I don’t have a problem with it cos after all its a source of livelihood. When that fact has been established, treat your patients like customers. Please realise that times have changed. We no longer fancy being treated like we have a pea sized brain. Humor us and talk to us. There’s a slight chance we might be able to comprehend the language of the higher mortals.
– If you can print brochures, call them patient information, and have tables that list the various procedures you have and how much they cost(i have a feeling that this is all the information they’re interested in conveying to the patients), you can also schedule appointments such that they don’t clash. If you have no rooms available for patients, please do not ask people to come and wait for eternity. It is, to say the least, infuriating!
– I understand there’s a dearth of trained nurses. Screaming at them in front of the patients and calling them stupid and incompetant doesn’t do us any good. We want to be able to trust the people who stick needles into us. Do not make that anymore difficult than it already is. Also, if u want to quiz them on their knowledge, do it where we can’t hear you. We’re not interested in knowing how little they know.
– If you can hire managers to run your hospital, you can also train your front office people to at least speak obligingly to the people who’s money pays their salary. Its not a sin to smile at people who’re obviously in distress. Please do not bark at us. We do not have the patience to entertain you. So f*** off and let us be!
PS: My heart’s bleeding that I’m missing Rahman in Madras when I’m in the city. Talk about bad luck 😦